Refund Policy

Refund Policy

Privacy Policy
Effective Date: [Insert Date]

Welcome to Orcheez  Store! Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing address, and payment details.

  • Order Information: Items purchased, order history, and transaction details.

  • Technical Information: IP address, browser type, device information, and browsing behavior on our website.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to improve user experience and track website performance.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Processing and fulfilling orders.

  • Providing customer support and responding to inquiries.

  • Improving our website, products, and services.

  • Sending promotional emails, special offers, and updates (you can opt out anytime).

  • Detecting and preventing fraud or unauthorized transactions.

3. How We Protect Your Information

We implement security measures to safeguard your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your information with:

  • Service Providers: Payment processors, shipping carriers, and third-party service providers that help operate our business.

  • Legal Compliance: When required by law, regulation, or legal process.

5. Your Rights & Choices

  • You can update or correct your personal information by contacting us.

  • You can opt out of marketing emails by following the unsubscribe link in our emails.

  • You can disable cookies through your browser settings.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

7. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with the updated effective date.

8. Refund & Return Policy

Last updated: March 13, 2025

Thank you for shopping at Orcheez KSA. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

Your Order Cancellation Rights

You are entitled to cancel your order within 7 days without giving any reason. The deadline for canceling an order is 7 days from the date on which you received the goods or on which a third party appointed by you takes possession of the product.

To exercise your right of cancellation, you must inform us of your decision by contacting us via email:

Email: [Insert Email]

We will reimburse you no later than 14 days from the day we receive the returned goods. The same payment method used for the order will be refunded, and you will not incur any fees for such reimbursement.

Conditions for Returns

For goods to be eligible for a return, please ensure that:

  • The goods were purchased within the last 7 days.

  • The goods are in the original packaging.

The following items cannot be returned:

  • Personalized or custom-made goods.

  • Goods that are perishable or have expired.

  • Goods that are unsealed after delivery due to health or hygiene reasons.

  • Goods that are inseparably mixed with other items after delivery.

We reserve the right to refuse returns that do not meet the above conditions.

Returning Goods

You are responsible for the cost and risk of returning goods. Please contact us to obtain the return address. We cannot be held responsible for goods damaged or lost in return shipment. We recommend using an insured and trackable mail service.

Gifts

If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be issued.

If the goods were not marked as a gift or were sent to the gift giver first, the refund will be sent to the gift giver.

9. Contact Us

If you have any questions about our Privacy Policy or Refund & Return Policy, please contact us:

Orcheez Store
Email: orcheez.com@gmail.com
Phone: [Insert Contact Number]
Address: [Insert Physical Address]

Thank you for choosing Orcheez KSA!